Complaint Letter
Depok, March 25, 2010
Dear Madam or Sir,
One of my employees, who called Fairuz attend your course grade and was very disappointed with the quality of the course. In particular, the content does not match the outline of a course in your ad offer. Although the agenda listed three topics related to conflict resolution, less than half an hour was spent dealing with these issues. In addition, knowledge is not enough instructors to handle technical questions from the class.
In relation to the expectations raised by the announcement of your course, I think we are entitled to a refund of registration fees that we have to spend. I hope you can memakluminya.
Sincerely,
Rahma
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